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Am I limited to a set number of pages?
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Not at all, our base plan comes with up to eight professionally designed pages. If you need more, these can be added along with any other add-ons, which can be seen on the dashboard. Keep in mind that we do offer unlimited revisions and updates if you have a monthly or annual plans. During your subscription you can downgrade add-ons as well as upgrade, giving you flexibiltity over trying new things, running promotions and developing landing pages.
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Can I have videos on my site?
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Yes! Videos are proven to increase, engagement and convert customers. If you have a video you'd like to include within the website, please send it to our team during the website development. You can always add video later, just make an update request via your dashboard.
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Can I keep my current domain?
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Yes you can. Simply let us know what your current domain is and when your new website is ready to go live, our team will make the required updates to use your exiting domain name.
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Do you do hosting?
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Yes! This is included in the cost per month and is not optional. In order for us to maintain our system and workflow to manage website updates, all sites must be hosted within our network. If you would like more information on where we store your website data, please contact us on: hello@nineafrica.com. We will be happy to share more information.
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What happens if I leave after 12 months?
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All of our contracts are for a year, so you have the option of discontinuing your website after one year. 14 days before the end of your annual contract, we send out an email to notify you of your contract completion. If you wish to stay, then you do not need to do anything, your account will automatically switch into a monthly rolling contract and you have the choice to cancel at anytime in the future.
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What happens if I want to stop after 6 months?
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Our contracts run for 12 months per website. Should you wish to cancel early, you can request for the website to be taken down and the domain removed. However, full payment for the year will still be due and non-refundable.
